Site Policies
Shipping and Delivery Policy
The delivery time for products varies depending on the zip code and the payment method chosen. To calculate the product delivery time, simply enter your zip code in the field available. After entering your zip code, click on calculate. The delivery deadline and value will then be displayed. The deadline for delivery of the order will be considered once approved by the financial institution and our store, after validation of the registration data. Due to the dimensions and weight of the goods sold, Metadil does not use the services of the Post Office. The carrier hired by Metadil makes deliveries from Monday to Friday, except on holidays strictly during business hours (9:00 to 18:00). The carrier does not schedule a specific delivery date or time at the customer's request. It is recommended to follow the tracking to find out the order's delivery date. It is essential that there is a person of legal age present or, in the case of a building, a doorman authorized to receive the material at the designated delivery location, otherwise the carrier will charge a re-presentation fee of 50% of the shipping cost to be paid by the customer. . When receiving your order, check that the packaging is in perfect condition and that the invoice is in your name. If the invoice is not in your name, or the box is damaged, refuse delivery at the same time and contact the Metadil team.
Privacy Policy
Metadil respects the privacy of all its interactions through the address www.metadilstore.com. This Privacy Policy aims to ensure that you (named "User") are aware of how Metadil manages all of your collected information. By registering on our website, the User agrees with the Privacy Policies proposed here. If the User does not agree with the policy described in this documentation, they should not be a User of the website www.metadilstore.com. Metadil reserves the right to change this Privacy Policy at any time, without prior notification, aiming for its constant improvement, with the aim of adapting it to legislative changes and/or those relating to commercial practices. The User is responsible for checking updates frequently.
Data Collection
With the aim of making the User experience even better, Metadil can collect some important data to be used in more targeted campaigns. The registration data provided by the User on our website will be registered and stored in our database in an automated way and without human intervention, so that information that is not necessary to carry out your purchase on the website will not be stored. The use of the CPF is required by law for issuing invoices and shipping purchased goods. In addition to the data provided, GenioDesk may capture browsing data through "cookies". "Cookies" identify the User's interactions with our website, with the main objective of recognizing the User on the next navigation and using the information in advertising campaigns. Metadil identifies the IP (Internet Protocol) address of its users and links them to their registration data to increase their security, as, in the event of fraud, it can provide the same to the police and judicial authorities. The credit card numbers provided by you will be registered directly in the card administrators' database, so the company's employees will not have access to this information. Upon receiving the card details, the administrator will verify the transaction online, at which time it will inform you whether the purchase is approved or not. Under no circumstances will Metadil sell User data to third parties.
Cancellation
At any time, the User can choose to cancel the sending of marketing emails. Cancellation can be done in the footer of emails.
User Security
Metadil respects the confidentiality and security of your information, which is why it has an SSL security certificate. Through it, all information provided by the User on our website is encrypted and kept confidential on secure servers. Cryptography is the name given to the process of encoding information, where information is encoded (scrambled) at the source and decoded at the destination, making it difficult to decipher it during internet traffic. Still, you should be aware that security measures relating to the internet are not entirely foolproof. All information provided by you on our website will be exclusively used for the purchase, personalization and facilitation procedure.